FAQ
Do you accept returns?
Yes. We accept returns on unused products in their original packaging within the eligible timeframe. A Product Return Number is required, and restocking fees may apply.
Full details and requirements can be found in our Refund Policy.
Will my order ship out the same day it was placed?
It depends, here's our shipping schedule for UPS, USPS and FedEx.
UPS Shipments
If your order was placed after 12pm PST it will not ship out until the following business day.
FedEx Shipments
If your order was placed after 11am PST it will not ship out until the following business day.
USPS Shipments
If your order was placed before 10am PST typically it will ship out the same day but is not guaranteed.
We are closed on the weekends and on most major holidays. If orders are placed during these periods we will not be able to ship your order until the following business day.
Would you like to be a PSS Seal dealer?
Please either give us a call or email us.
Are you a wholesaler or dealer of PSS Seal and want to buy from us online?
Good news, it's easy! There is absolutely no cost to register, but you must complete the following steps:
- Create an account if you haven't done so already.
- Request that we convert your account to a wholesale account by emailing us.
You'll get a confirmation email once your discounts have been setup on the store. In order to see your discounted pricing you must be signed into your account.
Why am I being charged duties and taxes?
All shipments that are imported into international countries are subject to duties and taxes assessment by the importing government. The duty rate varies depending on the type of product and the country where it was manufactured. The amount of duties and taxes for an item primarily depends on the item's value and the purpose for the shipment such as a gift. In addition to the duty, tax may also apply (e.g., GST, PST, QST, and HST).